Standards of service, by Nick Venedi

I have dealt with the importance of recruitment in another blog that deals with similar issues and I have spoken about the need to improve the standard of service we offer our members because it isn't just about recruiting new members we also need to retain the ones we have and to do this we must critically examine how we deal with those who come to us for representation.

http://lawatwork.blogspot.com/2010/11/standards-of-service.html

Nick Venedi